At time when three-quarters of prospective students believe there are ways to get an education other than attending college, it’s imperative for higher education institutions to stand out. That means adopting a more business-like mindset to attract candidates. This may sound elementary for establishments entrenched in decades of higher learning, yet many schools are missing the mark when it comes to student outreach.
In my experience helping higher education institutions to better resonate with today’s students, here is what I’m seeing as the top branding mistakes and how to avoid them.
Neglecting your demographic: Many institutions are stuck in the past, relying on their rich heritage to navigate forward. The result is a brand that ignores the interests of Gen Zers – those born between 1995 and 2015, whose attention span averages eight seconds. According to recent surveys, 74 percent of this group prefer to spend their time online, 60 percent want to have an impact on the world and most are aiming for job security. To reach them, you need to focus on smart market research that delves into their psyche and tweak your initiatives accordingly. If, for example, the mindset of the future grad is focused on ‘What can I do to better the planet?’ consider how you can position and communicate your programs to show that bettering the world is your concern too. Consistency is key – you can grab their attention with an ‘earth friendly’ stance, but you’d be sending them confusing and mixed messages if you created and sent them a glossy brochure that can’t be recycled.
Failing to find your voice: Modern consumers expect brand transparency and that means the days of implying that ‘you can trust us because we’re well established’ are over.Prospective students want to know what’s going on at your school, how decisions are made and where your priorities lie. Finding your voice is a critical step towards presenting a clear brand position and building trust. For example, a New York university with a rich heritage, yet stuck in a “we’ve always done it this way” mindset, undertook a re-branding exercise to reinforce its priority on future careers. In its marketing collateral – from posters to social channels – the school presented graduates as superheroes, each cloaked in a relatable, Marvel comics-like illustration of a cape while on the job. The updated, current voice resonated with the school community, resulting in an incredibly successful Day of Giving that surpassed its target by $1.5 million.
Not being consistent: Even if you update your view book annually, in the absence of an overarching, unified expression of your school’s brand, you’ll end up with outdated imagery and piecemeal messaging – resulting in a muddy execution that won’t be effective. Being consistent means capitalizing on every opportunity to showcase who you are, across all departments. For one university, we introduced brand consistency by deconstructing the school’s shield logomark and then featured graduates bursting out of the shield, clearly portraying the school’s successful students who have gone on to do great things in the workforce. The shield became an identifiable branded anchor for all communication touchpoints, making its way into ads, large billboards and promotional materials. This modern shield asset became the graphic element that bridged the gap between tradition and a younger, more relevant vibe.
Dismissing the importance of tech trends: The most damaging mistake a school can make is to treat its online experience as an afterthought. When you try to say everything in a busy, dysfunctional, poorly designed website, you essentially end up saying nothing. Successful outreach programs must put time and energy into developing digital content that includes an on-point website as well as fun, targeted social media campaigns. Imagine offering prospective students an opportunity to live chat with a department dean. You need to reach Gen Zers by ensuring your brand and voice speak to them in a consistent, uncluttered way. When your online presence is meaningful and beautifully executed, you will stand out and be on your way to growing your targeted student base.
Josh White is Principal and Creative Director of award-winning NYC-based brand and design agency, OffWhite Co. He has extensive experience successfully helping a wide range of organizations – from higher education institutions and Fortune 500 companies to start-ups – transform their creative strategies, brand positioning and marketing promotions. josh@offwhitedesign.com